Stress-free property management for holiday homes in Byron Bay and Byron Shire.
Stress-free hosting with Casabella care & guest services
For homeowners who prefer to stay in charge of their earnings while leaving the day-to-day operations and guest to a trusted team, Casabella offers complete Care & Guest Services.
We manage bookings, guest communication, check-ins, housekeeping, restocking, and personalised guest support, everything needed to keep your home guest-ready and your guests well cared for.
What we take care of:
- Guest changeovers
- Pre-arrival checks & house presentation
- Departure checks
- Linen & amenities
- Maintenance reporting
- Property care
- Guest support (business hours)
- Owner report
How it works
1
Walkthrough & Setup
We document access, linen/amenities, and guest requirements.
2
Photo Checklist
Guarantees every reset matches your preferred presentation.
3
Calendar Sync
You retain the money and we manage the rest.
4
Turnovers & Care
Cleaning, staging, and resets handled consistently.
5
Reports & invoice
Transparent updates and billing after each service.
Satisfaction Guarantee
At Casabella, your satisfaction is our top priority. We have full confidence that our cleaning services will go beyond your expectations, and we are committed to 100% customer satisfaction each and every time.
Frequently asked questions
What does Casabella’s Care & Guest Service include?
We take care of everything your guests need for a comfortable stay, including managing bookings, guest communication, check-ins, housekeeping, restocking essentials, and personalised support. You keep control of your earnings, while we handle the daily operations.
Do I still manage the rental income?
Yes. You remain in full control of your property’s earnings. Our role is to make hosting effortless by managing all the behind-the-scenes details.
How do you communicate with guests?
We provide prompt, friendly, and professional communication before, during, and after each stay. From answering questions to coordinating check-ins and ensuring guest satisfaction, we act as the trusted point of contact for your guests.
Is housekeeping included in the service?
Absolutely. Our team ensures your property is thoroughly cleaned, restocked, and guest-ready after every stay, so you never have to worry about the upkeep.
Is your team trustworthy, and how do I know my holiday rental property is in safe hands?
Our team is both experienced and locally based in Byron Bay, earning the trust of property owners in the area. We prioritise reliability and security. Rest assured, our team is fully insured and police-checked for your peace of mind.
All the Cleaning Services we offer:
Residential Cleaning
Come home to a sparkling clean space. From living rooms to kitchens and bathrooms, we leave no corner untouched, ensuring a fresh atmosphere.
Airbnb & Holiday Let Cleaning
We understand the importance of 5-star reviews, and our meticulous cleaning ensures your guests have a memorable stay.
Outsourced Housekeeping
Elevate your hotel experience with seamless housekeeping services. We handle your entire housekeeping department so you can focus on other demands.
Short Term Property Management Care & Guest Service
Simplify your hosting with Casabella’s Care & Guest Service. We manage bookings, guests, and housekeeping so your property stays guest-ready without the stress.
Ready to experience the Casabella difference?
Contact us today for a personalised cleaning solution that suits your budget and needs, and exceeds your expectations.